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Integration with the CSC allows case creation to be automated. Advanced Insight Scripts (AI-Scripts) on the Junos OS devices automatically collect troubleshooting and diagnostic data based on these triggers and delivers the information to the Service Now console.
Juniper resources are available to answer any follow-up questions that may arise with respect to these reports.
Targeted Proactive Bug Notification This capability allows you to receive a notification on new reported critical and major product bugs that may impact your network.
Targeted proactive bug notifications will assess your organization’s network profile and provide you with bug information, along with details on the devices that may be impacted by the bugs.
Proactive notification to significantly reduce the time spent by the operations manager for bug review and provide immediate impact analysis to Juniper TAC and the operations team in case of critical bugs identified as risk to the network operations.
Automated Incident Management Junos Space Service Now simplifies the tasks associated with incident management with just a few clicks.
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The AI-Scripts only activate when an event is detected, so they don’t interfere with system processes.